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User Agreement

 

This User Agreement is a public offer.

 

By performing actions on the website "https://ostavbagaz.com", including booking storage spaces and paying for storage services, you confirm your full and unconditional acceptance (acceptance of the offer) of this proposal.

 

If you do not agree with the terms of this offer, please refrain from using the website "ostavbagaz.com".

 

1. TERMS AND DEFINITIONS

 

Ostavbagaz — a system comprising the internet platform ostavbagaz.com (hereinafter referred to as the "Website"), designed to assist customers in finding convenient storage locations through offers provided by Partners.

 

Storage Location — a physical space at the address provided by the Partner, where customers' property is stored for the booked period.

 

Storage Units — a set of mini lockers (cells, rooms, mini warehouses) intended for secure storage of customers' property.

 

Customers — individuals who are at least 18 years old and have completed registration on the Website.

 

Customer Property — any small personal property belonging to the customer, excluding items prohibited or restricted by applicable laws, as well as items not permitted for storage according to clause 4.3 of this User Agreement, and meeting the established size requirements for customer property.

 

Partners (Ostavbagaz Partners) — legal entities, individual entrepreneurs, and self-employed individuals who own storage facilities and provide storage services for customers' property in these facilities.

 

Customer Registration — the customer provides the following information to Ostavbagaz: last name, first name, patronymic (optional), phone number, and email address. Customer registration on Ostavbagaz is completed independently by the customer and constitutes acceptance of the offer. Upon completion of registration, the customer receives login credentials allowing them to book a storage space with a Partner.

 

Registration Data — information used to identify the customer as a unique user. Includes email address and password.

 

Online Booking — a service provided on the Website to facilitate interaction between customers and Partners. Booking includes, but is not limited to, payment information, a list and quantity of items to be stored, as well as required dates and duration of storage rental.

 

Booking Payment — the total amount collected by Ostavbagaz from the customer for the booking.

 

2. GENERAL RULES. SUBJECT OF THE OFFER

 

2.1. This Offer governs the relationship between Ostavbagaz and customers and defines the procedure for providing Website functionality that enables customers to search for and book convenient storage locations and pay for such bookings.

 

2.2. This Offer is a public offer addressed to individuals interested in Ostavbagaz services.

 

2.3. This Offer, being public in nature towards customers, regulates the following matters:

 
  • The customer's ability to freely choose a convenient storage location;
  • The procedure for booking the selected storage location;
  • The cost of storage services at the selected location and payment terms.
 

2.4. The relationship between Ostavbagaz and customers is governed by civil legislation and consumer protection laws.

 

2.5. Ostavbagaz performs the following actions for customers:

 
  • Provides the ability to choose a convenient storage location;
  • Allows booking at the selected storage location;
  • Collects payments from customers for storage services on behalf of the Partner.
 

2.6. By booking a storage location through the Ostavbagaz system, the customer enters into a direct contractual agreement with the Partner providing services at the selected storage location. Ostavbagaz collects the booking payment.

 

2.7. The Ostavbagaz system provides customers with free access to search for storage locations and obtain information about Ostavbagaz Partners.

 

2.8. Ostavbagaz does not directly provide storage services for customers' property. Storage services are provided by Ostavbagaz Partners, information about whom is available to customers through the Ostavbagaz system.

 

2.9. Ostavbagaz is not responsible for the terms of storage agreements offered by Partners for customers' property.

 

2.10. Ostavbagaz does not participate in the relationship between customers and Partners regarding the provision of storage services.

 

3. BOOKING AND CANCELLATION PROCEDURE

 

3.1. To register in the Ostavbagaz system, the customer must fill in their personal data, including last name, first name, email address, and phone number. This data is provided to Ostavbagaz and the Partner (owner of the selected storage location).

 

3.2. The customer is responsible for the security and confidentiality of their registration data and undertakes not to disclose it to third parties. The customer is responsible for all actions performed under their account. If the customer learns that their data has become known to third parties or may become known, they must immediately notify Ostavbagaz via email at zakaz@ostavbagaz.com.

 

3.3. The customer independently selects a convenient storage location.

 

3.4. By selecting the booking function, the customer independently performs the booking and payment of the chosen storage location, entering into civil law relations with the Partner providing storage services.

 

3.5. The customer may cancel their booking at any time before the storage period begins, but no later than the end of the booking period, and will receive:

 
  • A 100% refund within 3 (three) calendar days after the end of the booking period;
  • No refund will be issued more than 3 (three) days after the end of the booking period.
 

3.6. Ostavbagaz reserves the right to block the ability to book storage locations for customers who cancel bookings more than two times within one month.

 

3.7. To cancel a booking and request a refund, the customer must send a request to zakaz@ostavbagaz.com.

 

3.8. Processing of cancellation requests may take up to 3 (three) business days. Funds will be refunded to the same account or card used for payment. Ostavbagaz is not responsible for the time it takes for funds to appear in the customer’s account after cancellation.

 

4. STORAGE PROCEDURE

 

4.1. The customer must only deposit property that complies with this User Agreement and applicable laws regarding items permitted for storage under a storage agreement.

 

4.2. If the weight or dimensions of the property exceed the allowable limits, the customer must make an additional booking. The customer must deposit only the quantity of property specified during booking. If the number of items exceeds the declared amount, the customer must either make an additional booking or leave only the declared number of items.

 

Additional bookings can be made on the Website using the same booking conditions and login as the original booking.

 

4.3. The customer is not allowed to deposit the following types of property:

 
  • Items containing flammable or toxic substances;
  • Weapons, ammunition, explosives, or explosive materials;
  • Flammable liquids or gases;
  • Pesticides or other toxic chemicals, gasoline, paints, compressed gas, kerosene, cleaning agents;
  • Fireworks, radioactive materials;
  • Animals, plants;
  • Narcotic or psychotropic substances;
  • Food products or perishable goods (unless frozen products are stored in a freezer), wet, dirty, rotten, infested, or strongly odorous items;
  • Cash, valuables, valuable property, valuable documents;
  • Prohibited goods, waste;
  • Any other property prohibited or restricted in circulation and storage under applicable law.
 

4.4. Partners have the right to visually inspect all items deposited by the customer, using metal detectors or service dogs, as well as other special equipment.

 

4.5. Partners have the right to refuse storage services if prohibited items are found and to report them to law enforcement authorities.

 

4.6. Ostavbagaz is not responsible for valuable property deposited by customers for storage.

 

4.7. The customer acknowledges and agrees that valuable property is not insured, and Ostavbagaz bears no responsibility for its loss or damage during storage.

 

4.8. The customer bears sole responsibility for violating the requirements of clause 4.3 of this Agreement, including causing damage to the property or health of Partners or third parties.

 

4.9. A refund for storage may be denied in the following cases:

 
  • The customer brought property prohibited for storage;
  • The actual number of items deposited does not match the number specified during booking, and the customer refuses to make an additional booking;
  • The weight of each item of customer property exceeds 25 kg, and the customer refuses to make an additional booking;
  • The dimensions of each item of customer property (each separate item, suitcase, or bag deposited for storage) exceed 100 x 40 x 60 cm, and the customer refuses to make an additional booking;
  • The customer refuses to present identification documents.
 

5. RIGHTS AND OBLIGATIONS OF THE PARTIES

 

5.1. Customer obligations:
5.1.1. Provide accurate information (last name, first name, phone number, email address) during registration in the Ostavbagaz system.
5.1.2. When making payments for bookings, use bank cards and/or payment instruments owned by or legally accessible to the customer.
5.1.3. Not disclose their account credentials to third parties.
5.1.4. Not deposit property listed in clause 4.3 of this User Agreement.

 

5.2. Customer rights:
5.2.1. Demand compliance with the terms of this Agreement from Ostavbagaz.

 

5.3. Ostavbagaz obligations:
5.3.1. Comply with the terms of this Agreement.
5.3.2. Ensure technical access to the Website’s functions for the customer.

 

5.4. Ostavbagaz is not liable for losses incurred by the customer due to incorrect input of personal data during payment or incorrect completion of the payment form.

 

6. TERMS OF STORAGE SERVICES

 

6.1. The provision of storage services occurs within the framework of civil law relations between the customer and the selected Partner. Ostavbagaz assists in organizing the booking and enables the Partner to provide storage services for the customer's property.

 

6.2. When depositing or retrieving property, the customer must present identification documents and the original booking confirmation.

 

6.3. Only the customer who initially deposited the property may retrieve it, or another person holding a notarized power of attorney confirming their authority.

 

6.4. The Partner must seal each item of customer property with plastic security seals bearing unique numbers. The Partner has the right to photograph the condition of the property upon acceptance for storage.

 

6.5. The Partner is responsible for:

 
  • Restricting third-party access to the customer’s property on the storage facility;
  • Safely storing the customer’s property;
  • Accepting and releasing property according to the information in the booking;
  • Verifying the customer’s identification documents against the data provided during booking.
 

6.6. The Partner is responsible for the accuracy and up-to-dateness of their information on the Website, including operating hours.

 

6.7. At the time of booking, the customer agrees that the property may only be deposited and retrieved within the time interval specified during booking.

 

6.8. Except in cases beyond the Partner’s control, the Partner is responsible for damage, destruction, or loss of the customer’s property.

 

7. PAYMENT TERMS

 

7.1. All financial transactions are processed through a third-party electronic payment system integrated into the Ostavbagaz system. Payment processing is handled via Robokassa and governed by the Robokassa User Agreement. By accepting this Agreement or continuing to use the service as a customer, the customer agrees to comply with the Robokassa User Agreement, which may be updated. As a condition of using Robokassa for payment processing, the customer agrees to provide accurate and complete information and grants Ostavbagaz permission to transfer payment-related information.

 

7.2. The storage price is calculated automatically based on the following factors: selected storage location, storage duration (booking length), quantity and size of customer items.

 

7.3. Prices on the Website are indicated.

 

7.4. The parties acknowledge that Ostavbagaz is not liable to the customer for failure to receive funds due to reasons beyond Ostavbagaz’s control, including software failures, bank or payment system malfunctions, or issues with communication providers or intermediaries.

 

7.5. All charges and payments related to any booking must be made exclusively through the booking system within the Ostavbagaz platform.

 

7.6. The Partner is strictly prohibited from collecting or requesting payment for storage services directly in cash, via bank transfer, or any other method without notifying Ostavbagaz. If the customer wishes to make a payment in cash or via bank transfer, they must notify Ostavbagaz at zakaz@ostavbagaz.com. In case of confirmed violation during inspection, the customer may receive a monetary reward from Ostavbagaz.

 

7.7. The customer is strictly prohibited from offering or attempting to make payment for booking or storage use outside the online booking system within the Ostavbagaz platform. Any such violation may result in account deletion. In case of confirmed violation during inspection, Ostavbagaz has the right to require the customer to pay a fine of 3,000 (three thousand) rubles.

 

8. ADDITIONAL STORAGE TERMS. LIABILITY OF THE PARTIES

 

8.1. If the customer does not retrieve their property by the end date specified in the booking confirmation and does not notify Ostavbagaz or the Partner, Ostavbagaz will consider that the customer wishes to extend the booking and will charge a fee equal to the daily storage cost of one item for each day of delay.

 

8.2. The customer may extend the booking by using the extension function in the Ostavbagaz system before the end of the initial storage period.